Customer Service Engineer Job at a Reputable Telecoms Company

MacTay Consulting – Our client, a reputable player in the global telecoms and IT, is recruiting to fill the position of:

Job Title: Customer Service Engineer

Locations: Lekki 1, Lagos & Markurdi, Benue
Job Type: Full-time
Reports to: Manager, Quality Assurance and Service Level Management

Job Description

  • Act as direct point of contact for all regional escalations.
  • Follows up on all escalated incidences and ensures closures.
  • Interface with Customer Support Partner, Account Partners, and Managed Service Vendors to ensure all escalations are closed in timely manner.
  • Works directly with Regional Coordinators to provide synergy in the region
  • Co-ordinating meetings with all relevant stakeholders
  • Maintaining databases
  • Preparation of reports & presentations.
  • Identify, escalates and follows through on all recurring escalations to ensure proper closure
  • Over sees the activities of the MSV within the region

Requirements/Qualifications

  • At least 3 years’ experience with large or blue chip company – essential
  • Computer Literate (Strong MS Word, Strong MS Excel, Microsoft Outlook and Advanced Power Point), Database experience.
  • At least 3 years’ experience interfacing with customer.
  • Knowledge of MTN enterprise transmission last mile equipment especially PMP

Skills and Competencies:

  • Excellent Interpersonal skills
  • Excellent written, verbal and presentation skills
  • Excellent organizational and follow up skills
  • Competent in problem solving, team building, planning and decision making
  • Computer Skill – Microsoft word, Excel, Power and performance tools.
  • Excellent time management skills
  • Process orientated
  • High level of attention to detail

Application Closing Date 
Not Specified.

Method of Application

Interested and qualified candidates should:
Click here to apply online

Note: The information contained within the above role brief is provided for guidance, is not contractual, and is not an exhaustive list of all accountabilities that the post holder may have.