Vacancy in MIS & Service Quality for Dubai (Call Centre Experience) – Job Ref: 38

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Lay adequate platform to track performance. 
Develop framework for measuring and reporting performance of non-voice vertical within Customer Service and Quality Unit 
Develop framework for transaction quality management for monitoring and calibration process for interactions managed at centralized non-voice piece. 
Ensuring accuracy and timely release of relevant reports/dashboards 
Regular analysis, feedback and follow-up with all the verticals within the unit 
To act as a key link b/w Customer Service team & PRE to implement new processes and developments basis observations made while resolving day to day customer service interactions
Knowledge of MS Access, MS-Excel, MS-Power Point and Macros would be an added advantage, as it would help in automation


Experience of working with MIS (unite) or equivalent MIS system for a minimum of 1 year
Exceptional analytical and listening skills
Ability to operate well in a multicultural call Centre environment.
Multi lingual communicator, both written and spoken
Good Training & Development Skills Six Sigma (Min Green Belt)
Lay adequate platform to track performance. 
Develop framework for measuring and reporting performance of non-voice vertical within Customer Service and Quality Unit 
Develop framework for transaction quality management for monitoring and calibration process for interactions managed at centralized non-voice piece. 
Ensuring accuracy and timely release of relevant reports/dashboards 
Regular analysis, feedback and follow-up with all the verticals within the unit 


To act as a key link b/w Customer Service team & PRE to implement new processes and developments basis observations made while resolving day to day customer service interactions
Knowledge of MS Access, MS-Excel, MS-Power Point and Macros would be an added advantage, as it would help in automation
Experience of working with MIS (unite) or equivalent MIS system for a minimum of 1 year
Exceptional analytical and listening skills
Ability to operate well in a multicultural call Centre environment.
Multi lingual communicator, both written and spoken
Good Training & Development Skills Six Sigma (Min Green Belt)


3 to 4 Years of experience in a Contact Centre and Customer Service preferably in banking and financial services with strong knowledge of customer care techniques and processes

If you are interested please share the following details with your updated CV :

Current CTC : Fixed + Variable
Expected CTC :
Notice Pd :
Reason for job change :

02 Nov , ,

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