Service Manager for Hexamine SDN BHD, Malaysia – Job Ref: 41

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Hexamine Sdn Bhd a specialist engineering company that is involved in infection control systems for hospital and pharmaceutical industry, surgical lighting and examination light, pendant systems, medical gas, dental chair, medical beds, patient hygiene systems mortuary refrigerator and Forensic tables. To become a full-fledged modern engineering enterprise with gradual increase in locally added value to the products and services we market. To reach our goals we have established a program involving more locally added value to the products we market both with a high degree of software and local manufacture

  • To manage the teams day to day activities and operations
  • Providing support to the front-end and back-end customer service spectrum
  • Monitor and ensure service level agreement (SLA) is met
  • Liaise with vendors to ensure contract fulfilment is performed
  • Managing a team of technicians working in the field
  • Troubleshoot problem and carry out repairs and rectification
  • Need strong technical background or hand on

  • Monitoring of staff performance with respect to service output
  • Put a remark/comment on the service report submitted by Service Engineer
  • Provide summary of service contract for management review
  • Ensure sufficient manpower for daily servicing calls and breakdown, monthly maintenance schedule
  • Working together with services coordinator to arrange daily schedules
  • Setting up KPI and SOP for technical department in order to provide good quality customer service
  • Staff technical skills enhancement via structured and continuous technical trainings arrangement
  • Ensuring all chargeable service jobs are invoiced promptly

  • Knowledge in handing spare parts
  • Developing strong business relationship with customers
  • To implement Getinge online into all service contracts
  • To establish and install a CRM system within 3 months
  • Other duties as assigned

5+ years experience
    Posting location: MALAYSIA 

    Require min 60 hour per week

09 Jan 2019 , , ,

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