Call Center Manager for Kampala, Uganda – Job Ref: 51

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    Call Center Manager – Kampala

    Job Profile / Roles & Responsibilities

    Call Center Manager is responsible for managing call center operation of Hospitality business.  Should be able to manager a team of 20-30 people.  Should be well versed in voice, non voice process.  Total experience 10-12 years out of which minimum 4 years as manager leading a team of 20+ people.

    Role : 
    Manage the Inside Sales Representatives Team 
    Set up Customer Service Metrics for the team and Monitor the same 
    Suggest & Implement Improvements in the process
    Recruitment of tele callers to expand team as needed by the organization 
    Training the new joiners to the team and mentoring team members to improve
    customer service process and enhanced customer experience
    Responsible for overseeing the day-to-day operations of the team, distributing the workload evenly among staff 

    Experience in Food, Beverages preferred. If you have the required skill and experience you may forward your profile to

    Please note the client is in chennai for conducting face to face interview on Friday, February 15,2019.  Shortlisted candidates should be able to attend interview at Chennai

09 Feb 2019 ,


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